Goodwill and refunds in customer service
Situation
An agent is to review goodwill requests and create refunds in the ERP. The requests contain bank details and medical certificates; every booking moves real money.
With ATF
- The PII vault masks IBAN, name and diagnosis before every model call
- The MCP Gate offers only
erp_customer_lookupanderp_create_refund– the booking pauses until approved - Policy: health data only via the EU provider; no decision means rejection
- Every case ends in an Ed25519-signed evidence bundle for internal audit